How to Usability Test a Government ServiceAn overview of one approach to getting government services in front of real users and incorporating the feedback, quickly.Dec 6, 20201Dec 6, 20201
How to Fix (the implementation of) the Paperwork Reduction ActOr: The Burn Pit: Why we shouldn’t burn it down and what we should do insteadNov 29, 20201Nov 29, 20201
Should I build a government portal?Only if it will take me to another dimension.Nov 15, 2020Nov 15, 2020
The Must-Do List: Table Stakes for Tech in American GovernmentThe U.S. Federal government is the largest employer on earth, with the biggest budget. We also have “website business hours.”Nov 15, 2020Nov 15, 2020
So you want to serve your country: A (biased) guide to tech jobs in federal governmentAdvice as you think through possibly joining government serviceNov 15, 20202Nov 15, 20202
10 Tips for Loving Someone in an Overrun ICU in the time of CovidThis advice is written with love for people facing a nightmare. What I wish I knew when my loved one was in a slammed ICU with covid.Nov 14, 20201Nov 14, 20201
On Carl Lewis of Savannah, GeorgiaI’ve found so much comfort in the memories of others (Em, Jen, Carl’s family, the Code for America Brigades), that I’m compelled to share…Oct 21, 20191Oct 21, 20191
Published inCode for America BlogWhat Healthcare.gov has to do with the Hawaii false alarm — and what to do about itBy now, you’ve heard of the Hawaii False Alarm, and about the blowback and blame as people try to sort out how this could have happened. In…Jan 19, 20186Jan 19, 20186
User Research Is Not Illegal, Uncle SamDuring my five years working on tech in the Federal government, the most frustrating rumor I heard was that, for Feds, “It’s illegal to do…Mar 6, 20177Mar 6, 20177