Erie – Medium

Erie

How to Usability Test a Government Service

An overview of one approach to getting government services in front of real users and incorporating the feedback, quickly.

9 min readDec 6, 2020

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GIF of 19 different prototypes of a tool

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Erie

How to Fix (the implementation of) the Paperwork Reduction Act

Or: The Burn Pit: Why we shouldn’t burn it down and what we should do instead

7 min readNov 29, 2020

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President Clinton signing the Paperwork reduction act

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Erie

Should I build a government portal?

Only if it will take me to another dimension.

1 min readNov 15, 2020

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Should I build a government portal?

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Erie

The Must-Do List: Table Stakes for Tech in American Government

The U.S. Federal government is the largest employer on earth, with the biggest budget. We also have “website business hours.”

5 min readNov 15, 2020

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The Must-Do List: Table Stakes for Tech in American Government

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Erie

So you want to serve your country: A (biased) guide to tech jobs in federal government

Advice as you think through possibly joining government service

4 min readNov 15, 2020

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So you want to serve your country: A (biased) guide to tech jobs in federal government

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Erie

10 Tips for Loving Someone in an Overrun ICU in the time of Covid

This advice is written with love for people facing a nightmare. What I wish I knew when my loved one was in a slammed ICU with covid.

5 min readNov 14, 2020

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10 Tips for Loving Someone in an Overrun ICU in the time of Covid

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Erie

On Carl Lewis of Savannah, Georgia

I’ve found so much comfort in the memories of others (Em, Jen, Carl’s family, the Code for America Brigades), that I’m compelled to share…

3 min readOct 21, 2019

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On Carl Lewis of Savannah, Georgia

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Erie
in
Code for America Blog

What Healthcare.gov has to do with the Hawaii false alarm — and what to do about it

By now, you’ve heard of the Hawaii False Alarm, and about the blowback and blame as people try to sort out how this could have happened. In…

4 min readJan 19, 2018

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What Healthcare.gov has to do with the Hawaii false alarm — and what to do about it

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Erie

User Research Is Not Illegal, Uncle Sam

During my five years working on tech in the Federal government, the most frustrating rumor I heard was that, for Feds, “It’s illegal to do…

7 min readMar 6, 2017

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User Research Is Not Illegal, Uncle Sam

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Erie

Erie

America’s foremost technologist named after a Great Lake. Now @CodeforAmerica! Co-founder @techladymafia + @usds. Former @harvard @whitehouse @cfpb.

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